Frequently Asked Questions
Please review our FAQs for answers to the most common requests and questions about CitiFinancial payment options, how to manage your account online, and more.
Locate or Call Us
Refer to your monthly statement or use the CitiFinancial Center Locator to determine the center servicing your account. Or you may call 1-800-922-6235 to reach a customer service representative.
For the hearing impaired:
Mail general correspondence to:
CitiFinancial Customer Care
6400 Las Colinas Blvd.
Mail Stop CC2-109
Irving, TX 75039
Texas Residents - Complaints
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department's website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at firstname.lastname@example.org.